Help & Support

Navigate through the list of Frequently Asked Questions below or reach out to our friendly team if you can’t find the answers you’re looking for.

FAQs for Service Providers

At DNA, trust is our top priority. We ask you to claim your listing because we need to ensure that you are the authorised owner of the business. This verification process helps us maintain the integrity of our directory and provides our users with confidence that the information they find is accurate and reliable.

Follow these simple steps to claim your NDIS business listing:

  1. Login or Create an Account: Log in to your existing account or create a new one.
  2. Navigate to the Directory: Once logged in, go to the business directory: https://dnaserviceprovider.com.au/business-directory/.
  3. Find Your Listing: You can either search for your business name using the search bar or browse through the list of existing NDIS listings.
  4. Click “Claim Listing”: Once you find your business listing, click on the “Claim Listing” button associated with it.
  5. Complete the Form: Fill out the claim form with your contact details and upload the necessary documents to verify your business ownership.
  6. Submit for Review: After completing the form and attaching your documents, submit your claim.
  7. Wait for Our Response: Our team will review your submission, and you will be notified of the outcome via email within 48 hours.

Again, trust is paramount at DNA. To ensure the accuracy and reliability of the information on our platform, we manually review all submitted documents to verify business ownership. This careful process takes time but allows us to be confident that our users can trust the information they find on DNA. Accurate and reliable information helps both providers and clients connect more effectively.

FAQs for Disability Clients

There are two easy ways to identify verified providers on our platform:

  • Green Tick: Look for a green tick symbol displayed next to the provider’s name in the directory. This indicates that DNA has manually reviewed their information, confirmed they are a registered NDIS provider (where applicable), and verified their contact details.
  • “Verified Listing” Label: Directly underneath the provider’s listing, you will see a clear label that says “Verified listing”. This label also confirms that DNA has completed our verification process for this provider.

    Choosing a verified provider can give you extra confidence in the accuracy and legitimacy of their listing.

Your feedback is valuable and helps others in the community make informed decisions. Here’s how you can review a provider:

  1. Log In or Create an Account: To ensure the authenticity of reviews and maintain a trustworthy platform, you will need to log in to your existing DNA account or create a new one.
  2. Find the Provider: Navigate to the listing of the provider you would like to review. You can search by name or browse through the directory.
  3. Click “Leave a Review”: On the provider’s listing page, you will find a button or link that says “Leave a Review”. Click on it.
  4. Rate and Write Your Review:
    – Star Rating: Select a star rating from 1 to 5, where 1 star indicates a poor experience and 5 stars indicate an excellent experience.
    – Text Field: Write your review in the text field provided. Please be as detailed and helpful as possible so that your feedback can benefit others. Important: Do not include any personal identifying information (like full names, addresses, or phone numbers of others) and please refrain from using any offensive or abusive language.
  5. Submit Your Review: Once you are satisfied with your rating and written review, click the “Submit” button.
  6. Review Moderation: Please note that DNA manually reviews all submitted reviews. This process helps us to identify and prevent spam or abusive content. We aim to approve genuine and helpful reviews to maintain the integrity of our feedback system. You will not receive a notification via email about whether your review has been approved.

Your honest and constructive feedback is greatly appreciated!

Can't find what you're looking for?

We are always happy to help. Please shoot us through an email and we will aim to get back to you as soon as possible.

support@dnaserviceprovider.com.au